Interview with David Prince, VP of Marketing at CQ Fluency

David Prince is the VP of Marketing at CQ Fluency. They are a communications company with a difference: cultural fluency that ensures the message is adapted seamlessly for all audiences. He brings a wealth of knowledge in the worlds of brand building, multicultural solutions and team leadership. This interview will give you insight into why social media is essential for a business to be successful. 

What is your experience managing multiple social media accounts?

When I worked for the Center for Disease Control and Prevention we worked on the VERB campaign. It was a social marketing campaign to increase physical activity among youth. The sources of influence were on tweens, teachers, program leaders, and parents. Through this campaign I utilized multiple social media accounts to advertise. Back then MySpace was the hot commodity of social media as well as Facebook.

How do you stay on top of the latest innovations in social media?

I follow key blogs such as Social Media News and Social Media Network/Marketing. In my Twitter and Facebook newsfeed I follow several companies and prominent names. I engage in discussions on several LinkedIn groups. I also utilize Google alerts and receive an e-mail daily in regards to current events and trends in the social media industry.

What different social medium are you experienced in and how effective have you found them?

I am experienced in the Facebook, LinkedIn, Twitter, Foursquare, and Pinterest. These social media tools are effective at brand building. Social media also drives sales for a company. It’s a great way to promote the brand and products. It increases awareness of the brand and image. Social media are a way to strike conversation with your consumers. You are able to see what their interests are and can relate to them through your next product or service.

Now that we covered the bases, here are further questions I asked:

Enhance Awareness/ Improve Perception:

How do you remain fresh and relevant in a constantly changing environment?

It’s very vital for companies to stick with their message and remain persistent in an ever-changing environment. You should stay on the message across all social media platforms. New people are always discovering your brand.

What ways have you helped improve brand loyalty in the past through social media?

While I worked for the U.S. Army I made a push to Twitter. I enhanced their technical abilities and initiated the first tweet from space during one of our projects. Overall, I raised the level of army technical standpoint.

How do you build an engaged social audience?

You must understand how consumers use the many platforms. Understand how they’re using and when they’re using it. I learned that Facebook is primary used  at home, Twitter is an on-the-go platform where Pinterest is used for consumers to "pin" images and objects that they like. All in all, you must know how consumers use different platforms differently.

Educate Your Audience:

Do you feel that social media can be used to educate our audience, if so, how?  If not, why?

Yes! You are allowed to tweet 140 characters depending on the medium you are using. You must repeat your message/motto but repeat it creatively to get the message across.

How do you get users to listen or participate in the discussion you are creating?

Best way to get people to listen is to ask a question! But, provide options to respond to the question such as:

“Have you tried XXX Company’s new feature?”

1. Yes, I like it!
2. Yes, I don’t like it!
3. Not yet
4. Jury’s out

It’s easier to interest people in online conversations when you make it easier for them to respond.

Convert Leads/Drive Sales:

In what ways would you suggest using social media to help drive sales and/or convert leads for our brand/company/product?

Reach out to consumers through TV, radio, and e-mail. You must identify who the core consumers are then it’ll be easier to create personalized online conversations for them to join.

Can you provide an example of a successful campaign you've launched in the past?

"Talk to a U.S. Army Solider" is a campaign I’ve launched. It’s geared towards those interested in joining the army such as recruits and their parents and families. The means of communication included, e-mail, and a discussion board on the goarmy.com site and a Facebook page. I learned that if you want to invite people to participate in your campaign go with the latest social media trend. Facebook is a social media asset that everyone must use to promote their service.

It was such an insightful interview. It was interesting to learn from a social media professional standpoint. Companies cant survive without social media. From building new potential partnership relationships, receiving real time customer feedback, to enhancing your brand image. Social media does it all! You must understand how to use it and when to use it.